Merchandise return policy

The Dubé Loiselle policy for merchandise returns aims at puting guidelines for such returns. The policy establishes the lines of conduct allowing our delivery personnel, as well as our sales representatives, to take a fair decision to accept or refuse a return of merchandise requested by the client.

Udpated on 2026/04/09

  • The quantity of items is verified upon the reception of the order with our delivery personnel. The client's signature confirms that the order has been wholy received and is verified by circling the number of articles in each categories: dry, frozen and fresh to validate their quantities. Therefore, no future claims will be allowed for missing articles.
  • If the client discovers an error in the order, could it be a wrong product, or a quality issue, he will have to contact his sales representative to signal the problem. A 48 hours  period following the delivery is allowed to make such a claim.
  • For quality issues with fresh fruits and vegetables, a picture of the product will have to be sent to your sales representative. We'll also need a picture of our shipping label that was on the product.
  • A picture of the product, the best before date and a lot number will also have to be sent to your sales representative in the case of products other than fresh fruits and vegetables.
  • No returns will be allowed if the product doesn't respect 7 or more days to the best before date.
  • The products have to be in their original packaging, free of defects or incriptions on the box. The Dubé Loiselle shipping label has to be on the box it was shipped in for the return to be allowed.
  • Our delivery personnel can accept a return for the merchandise only with and official return document.
  • Our delivery personnel can accept a return for products delivered the same day without the official document, except for special order deliveries.
  • No special orders can be returned. Special order products are identified with « = » in front of the description on the invoice.
  • A credit note on your account will be issued within 7 days following the approval of the return.